11/20/2021 exploreHD Update
This update is for cameras shipped before 11/20/2021. Any exploreHD shipped after that date does not need to be updated.
Procedure for Updating exploreHD/HDCam Firmware
There are some precautions to complete updating successfully. Please read the following Instructions carefully.
STEP 1 & 2
Extract the zip file containing the folder with the program.
Plug in an exploreHD camera (Only one camera can be updated at a time)
Make sure all applications that use the camera are closed before proceeding.
Click on Update Firmware
It is normal for it to show “Not Responding”.
IMPORTANT: Do not close the application, unplug the camera, or open any applications that may use the camera until the update is complete
After a minute or so, the firmware should be updated on the exploreHD!
You may now close the application. We suggest opening the default Windows Camera App to test the camera. If everything looks good, you are ready to use it on your ROV!
If you see any errors during the upgrading process, please follow the guides below.
Error: exploreHD not recognized!
1. Ensure the exploreHD is the only camera plugged in
2. If on laptop, temporarily disable the built-in webcam by going to Device Manager.
3. Please ensure you extracted everything in the zip file. The dll files must be in the same folder directory as the main exe.
Error: Unable to load firmware dll!
1. Please ensure you extracted everything in the zip file. The dll files must be in the same folder directory as the main exe.